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National Standards

• Tenancy Management
• Asset Management
• Tenant Rights and Participation
• Working with the Community
• Governance and Organisational Management
• Management Systems
• Human Resource Management

Section 3: Tenant Rights and Participation

Standard 3.1 Tenant Rights

Tenants' rights are upheld in all aspects of the organisation's work and people who access the organisation are assisted to exercise their rights.

Standard 3.2 Tenant Participation

Tenants contribute to and participate in the decision-making of the organisation.

Standard 3.3 Participation in Tenant-run Co-operatives

Co-operative members are selected, trained and supported to maintain a sustainable organisation.

Standard 3.4 Access to Services of the Organisation

Applicants/tenants are able to access the full range of services provided by the organisation.

Standard 3.5 Confidentiality and Privacy

Applicants' and tenants' confidentiality and privacy is respected and maintained.

Standard 3.6 Complaints and Appeals

Complaints and appeals of decisions are addressed promptly and fairly.

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Last updated 4 April 2005

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