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National Standards

• Tenancy Management
• Asset Management
• Tenant Rights and Participation
• Working with the Community
• Governance and Organisational Management
• Management Systems
• Human Resource Management

Section 1: Tenancy Management

Standard 1.1 Allocation of Housing

Tenants are selected openly and fairly, based on a selection process, which considers individual housing needs and meets the stated aims of the organisation.

Standard 1.2 Establishing and Maintaining Tenancies

The organisation is tenant focused and works with tenants to establish and maintain successful tenancies.

Standard 1.3 Changing Needs of Tenants

The changing housing needs of tenants are responded to fairly and flexibly within the capacity of the organisation.

Standard 1.4 Ending Tenancies

Tenancies are ended in a way that is legal and minimises the impact on the organisation and tenants.

Standard 1.5 Outsourcing Tenancy Management

Where outsourcing of tenancy management occurs, appropriate organisations are selected and monitored.

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Last updated 4 April 2005

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